Refund policy

Refund Policy – LTK Shop

General

This Refund Policy applies to all purchases made through LTK Shop.
By placing an order, you agree to this policy in addition to our
Terms & Conditions and Privacy Policy.

All refunds are handled in accordance with applicable consumer laws.
Nothing in this policy limits statutory rights where such rights apply.


Right of Withdrawal (EU / EEA – 14 days)

Customers residing within the EU/EEA have the right to withdraw
from the purchase within 14 days after receiving the goods,
in accordance with applicable consumer protection legislation.

To exercise the right of withdrawal, you must notify us by email:

Support@LTK-Shop.com

You must include your order number and clearly state that you wish
to withdraw from the purchase.

The customer is responsible for returning the item unless otherwise required by law.


Return Conditions

Returned items must be unused and in substantially the same condition
as when received.

Items should be returned in their original packaging where possible.

We reserve the right to reduce the refund if the item has been used
more than necessary to determine its nature, characteristics,
or function.

The customer is responsible for return shipping costs,
unless otherwise required by applicable law.


Shipping Costs

Original shipping costs will be refunded only to the extent required
by applicable consumer law.

If the customer selected a delivery method more expensive than
the standard delivery option offered by us,
only the cost of the standard delivery will be refunded.

Shipping costs are non-refundable where the return is not based on
a statutory right of withdrawal.


Inspection and Approval

We reserve the right to inspect returned items before issuing a refund.

Refunds may be refused or reduced if the item:

- shows signs of use beyond normal inspection
- is damaged after delivery
- is missing parts
- is returned incomplete
- is returned without original packaging where reasonably possible


Refund Processing

Refunds will be processed after the returned item has been received
and inspected, or when sufficient proof of return has been provided,
in accordance with applicable law.

Approved refunds will be issued within 14 days using the original
payment method.

We may withhold the refund until the returned goods have been received
or until documentation of return has been provided.


Failed Delivery / Refused / Unclaimed Parcels

If a parcel is returned due to:

- incorrect address provided by the customer
- failure to collect the parcel
- refusal of delivery
- unpaid customs duties or import fees
- missing recipient information

the refund may be reduced by:

- shipping costs
- return shipping costs
- handling costs
- payment processing fees

to the extent permitted by law.


Customs, VAT and Import Fees

Orders shipped outside the EU/EEA may be subject to customs duties,
VAT, or import charges imposed by the destination country.

These costs are the responsibility of the customer.

If a parcel is returned due to unpaid customs fees,
the refund may be reduced by shipping, return, handling,
and transaction costs.


Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item,
you must contact us within a reasonable time after delivery.

You may be asked to provide:

- order number
- description of the issue
- photo documentation

We will provide repair, replacement, or refund
where required by applicable law.


Exceptions

The right of withdrawal does not apply where permitted by law,
including but not limited to:

- sealed hygiene products after opening
- personal care items
- custom or made-to-order products
- digital products
- items that cannot be returned for health or safety reasons


Delays

Delivery times are estimates only.

Delays caused by shipping carriers, customs, suppliers,
or events outside our control do not automatically entitle
the customer to a refund, unless required by law.


Contact

LTK Shop
Karlsen Logistics
Organization number: 937 058 454
Email: Support@LTK-Shop.com

We aim to respond as quickly as possible.
During busy periods, please allow 3–5 business days.




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